Privacy Policy
We respect your privacy and use data only as reasonably needed to provide JUANA Real Estate services, operate the website securely and improve search and communication.
We may collect information you submit, including name, phone number, email, budget, preferred area, property type and purchase or rental purpose, as well as viewing requests, favourites, saved searches and contact or WhatsApp handoff requests.
The website uses first-party analytics and may record session or client identifiers, pages and actions, visit duration, referrer and campaign tags, approximate country or time zone, device type, browser, operating system and screen size. We use this information to understand and improve performance, measure campaigns and protect the service from misuse.
When you use AI-assisted search or the property assistant, conversation messages and preferences you provide, such as budget, area and purpose, may be stored to improve recommendations and follow up on your request. If you provide contact details or ask for follow-up, this information may be linked to a customer relationship management record.
If you enable notifications, we may store the browser subscription information required to deliver them. We may also use cookies, local storage and session identifiers needed for security, language, saved choices and site functionality.
We do not sell personal information. We may share the minimum necessary information with service providers that support our website, communications or technical infrastructure, with professional advisers or competent authorities when necessary, or when required by law.
We retain information for a reasonable period needed for the purposes for which it was collected, system security, follow-up and applicable legal or legitimate business obligations. Retention varies by record type, and backups may remain for a limited period after operational deletion.
You may contact us to request access, correction or deletion, to object to certain processing, or to withdraw consent where consent is the applicable basis, subject to legal requirements including KVKK or GDPR where applicable.